Member Services

Welcome to Foothills Behavioral Health Partners Member Online Services!

We are the Behavioral Health Organization (BHO) for your area. We want you to understand the programs and services available to you.

If you have Medicaid and live in Boulder, Broomfield, Clear Creek, Gilpin or Jefferson County, you automatically qualify for behavioral health services. On this page you will find a handbook regarding services available and options for finding a provider. Also click here for more information about mental health services or Alcohol or Drug Use. Click here for services in additional languages.


Treatment and Recovery

Member Handbook - English

Member Handbook - Spanish

Health First Colorado Member Handbook

Large Print Handbook

Large Print Handbook - Spanish

You can download this handbook which explains your mental health and substance use disorder benefits and services.  You can also call us and ask us to mail you a copy in Spanish, large print, or in audio form.  You received a copy of this handbook in the mail when you were approved for Medicaid.  Each year we send you a letter reminding you how to get another copy of the handbook or other information about FBHPartners.

The Welcome page at the front of the handbook gives general information about FBHPartners.  Pages four through seven explain how to get services and our rules about how soon you should be seen.  Your member rights are listed on pages twenty and twenty-one, and pages twenty-four through twenty-nine tell you how you can file a complaint or appeal a denial of service.

Early and Periodic Screening, Diagnostic, and Treatment (EPSDT)

EPSDT is a special health care program for children and youth. It makes sure they get the right preventive, dental, behavioral health, developmental and specialty services. With EPSDT, any medically necessary health care service is covered. A service may be covered even if it is not a Health First Colorado benefit.

More EPSDT Info

EPSDT Periodicity Schedule

Behavioral Therapies Criteria

EPSDT Info from The Department of Healthcare Policy & Financing

Finding a Provider

Call 1 866.245.1959 and press the “member” option.

Provider Directory

ReferralConnect A searchable database provided by ValueOptions.

Cultural Competency

Click Here to see FBHP’s plan to ensure that effective, culturally, and linguistically competent mental health services are accessible to all Members of the FBHP Health Plan. We strive to be inclusive of all cultures, including the following populations; age, deaf and hard of hearing community, race/ethnicity, family roles, gender, generational poverty, literacy, physical abilities and limitations, sexual orientation and spiritual beliefs and practices.

Cultural Competency Training

Self Help Resources

Achieve Solutions Explore and educate yourself with articles and quizzes on many health related topics

Tips for Support and Recovery Tips developed by our clinical staff with consultation from our Client and Family Advisory Board.

State and National Resources:

Click here to find reliable mental health and advocacy information on-line.


Rights and Advocacy

Rights & Responsibilities

Read about your member rights and your responsibilities as a member of FBHPartners.

Rights and Responsibilities under Section 504 and the ADA

Grievance & Appeal Process

You have the right to file a grievance (complaint) about the services you are receiving and to appeal a denial or reduction of service.

It is the policy of Foothills Behavioral Health Partners LLC (FBHP) not to discriminate on the basis of disability. FBHP has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794) of the U.S. Department of Health and Human Services regulations implementing the Act. Section 504 prohibits discrimination on the basis of disability in any program or activity receiving Federal financial assistance.

Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance under this procedure. It is against the law for FBHP to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

FBHP will make appropriate arrangements to ensure that disabled persons are provided other accommodations, if needed, to participate in this grievance process. Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing taped cassettes of material for the blind, or assuring a barrier-free location for the proceedings. The Section 504 Coordinator will be responsible for such arrangements. To reach this coordinator please call 303-432-5956.

Advance Directives

Advance Directives are your written instructions about the kinds of medical treatment you want to receive in an emergency.

DCR form To allow an individual to serve as your designated client representative. Please note that a Release of Information is also required. This form is included as part of the DCR form.


Privacy

Notice of Privacy Practices

Learn about your rights to privacy.

Confidentiality of Alcohol and Drug Treatment

This explains your confidentiality rights when receiving services for substance use disorders.


Other

Fraud and Abuse

Understand your responsibility as a member and the responsibilities of our providers to help prevent fraud and abuse. Learn what you can do to protect yourself and your Medicaid Benefits.

Other Medicaid Programs:

See this section for information on other Colorado Medicaid health programs.


Questions or Concerns

Contact the Office of Member and Family Affairs at 303.432.5951 or 1 866.245.1959, or email info@FBHPartners.com